Customer Service

We're here to help. Find answers to common questions below.

OrdersShippingReturns & RefundsProductsPayments & Security

Returns and refunds

We accept returns for damaged or incorrect items. Contact support@pepvial.com within 7 days of delivery with your order number and details of the issue. Refunds are processed to the original payment method within 14 business days of receiving the returned item.

Read our return terms

Orders

Shipping

Returns & Refunds

Products

Payments & Security

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support@pepvial.com

Customer Service

Returns and refunds

Orders

How do I place an order?

Can I modify or cancel my order?

How do I track my order?

Shipping

Where do you ship to?

How long does shipping take?

Do you offer express shipping?

Returns & Refunds

What is your return policy?

How do I request a refund?

Products

Are your products tested for purity?

How should I store my products?

What is the difference between bacteriostatic water and sterile water?

Can I request a certificate of analysis before ordering?

Payments & Security

What payment methods do you accept?

Is my personal information kept private?

Still need help?